Doing Your Own Business Process Analysis with Denise Burbey
September 10 @ 8:00 am - 12:00 pm
Inefficient processes create waste in an organization. Waste can impact your organization’s bottom line and prevent your organization from reaching its goals. To improve a process, we need to study it, scrutinize it, and understand it. This is where business process analysis comes in. We can’t change what we don’t understand. Process analysis helps us identify individual steps in a process, describe them, visualize them and understand how they fit or flow together so we can identify opportunities for change and improvement. This hands-on session will demonstrate how to lead a business process analysis, examine the tools and techniques involved, and discuss how to get people on board with making a positive change.
Facilitator Bio: Denise Burbey has worked at Jamestown Community College since 1997; the first five years as a project manager and training coordinator for the College’s Center for Continuing Education; then as the Director of Distance Learning, and for the past ten years as the Executive Director of Technology/CIO. She is a certified LEAN professional completing the training program through the University of Buffalo. She has a post graduate certificate in Teaching in the Virtual Classroom, a master’s degree in Adult Education and a bachelor’s degree in Equine Marketing, and Public Relations. Her role at JCC includes providing leadership and direction for the college’s technology areas including: Management Information Systems, Information Technology Services, and Media Services. It also includes breaking down internal silos and working across department lines to analyze and improve processes and assist areas in becoming more efficient.
Class Session Sponsored by:
United Way of Southern Chautauqua County
413 North Main Street